Privacy Policy

Last updated: 03/14/2024

1. Preamble

The Website is published and operated by FLORIANE FRANCOIS EI, trading under the name “LES JOLIES TRADUCTRICES (LJT)”, domiciled at 2 rue Edith Piaf, 60000 Goincourt, France and with SIRET number 891 879 447 00029.

This Privacy Policy complies with the following legal provisions:

Law no. 78-17 of January 6, 1978 on Information Technologies, Data Files and Individual Liberties, as amended by Law no. 2018-493 of June, 20 2018,
Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy,
Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

It is available in French and English. In the event of any discrepancy between the French and English versions, the French version shall prevail.

In the course of her business, the Service Provider is required to process and collect the personal data of Users who interact in any way with the features on the Website and the services offered.

The purpose of the Privacy Policy is to inform the User, owner of the Personal Data, of the methods and purposes of collection and processing as well as the various rights available to him/her. This document may be amended by the Service Provider to keep pace with changes in the law and its practices. When necessary, the User will be informed of the impact this has on the processing of his/her Personal Data.

2. Definitions

“Service Provider” is the term used to designate the Data Controller, who is also the Publisher of this Website.

Customer: the professional or private individual who has made a contract with the Service Provider by signing a contract, making an online purchase, etc.

Cookie: small file used as a tracer deposited on the User’s terminal to record information relating to the User’s consultation and browsing of the Website.

Personal data: personal data, within the meaning of the GDPR, that enables a person to be identified directly or indirectly.

Data controller: the person responsible for determining the purposes and means of processing Personal Data.

GDPR: Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Service: refers generally to the digital services offered by the Data Controller on this Website.

Website: the Data Controller’s website, accessible at any time via https://www.lesjoliestraductrices.com/.
User: any person browsing the Website and consenting to the transmission of their Personal Data within the framework defined by this Privacy Policy. The User may be a Customer, but the reverse is not necessarily true.

3. Data controller

The Service Provider is responsible for processing the Personal Data collected on her Website. She undertakes to make proportionate use of such data and to keep a simplified record of processing activities, in accordance with the provisions of the GDPR.

She implements all necessary means to secure the processing and storage of the Personal Data collected using appropriate technical and organizational measures. In the event of a proven risk of a breach of the User’s Personal Data, the Service Provider will cooperate with the CNIL and, if necessary, will inform the owner of the Personal Data of all the processes put in place to find a solution.

4. Collected data

Personal Data is collected in a lawful and transparent manner with regard to the persons concerned and in accordance with the provisions of the GDPR. As part of its activity and use of the Website, the Service Provider is obliged to collect certain Personal Data in order to be able to provide personalized information and appropriate responses to those who request it, provide her services, etc.

The following Personal Data are collected on this Website:

Download a freebie: first name, last name and e-mail address,
Contact form: first name, surname and e-mail address,
Book a discovery call: first name, surname and e-mail address,
Purchase of a Service:
- For private customers: first name, last name and e-mail address, billing address, delivery address (if different from billing address)
- For business customers: first name, surname and e-mail address of the contact person, company name (or corporate name), VAT number if the customer is located in a European Union country, address of the company’s registered office, invoicing address (if different from the registered office), delivery address (if different from the registered office)
Newsletter subscription: first name, surname and e-mail address.
Subscription to a waiting list: first name, surname and e-mail address.
Webinar registration: first name, surname and e-mail address.

5. Purpose of processing and legal bases

The collection and processing of Personal Data comply with the following legal bases of the GDPR:

The User’s consent,
The Service Provider’s legal obligation,
The performance of a contract,
The legitimate interests of the Service Provider, subject to respect for the User’s personal interests.

In order to benefit from most of the Services, the User agrees to share his/her Personal Data:

Order the product or service available on the Website,
Book and schedule a discovery call,
Access the online training course area and collaborative resources,
Access the online mentoring area,
Fill in the contact form to receive a response to his/her request,
Subscribe to the newsletter,
Subscribe to a waiting list,
Register for a webinar,
Download a freebie,
Post a comment on the Website.

If the relationship between the User and the Service Provider becomes official, the User becomes a Customer. The Personal Data collected will then be used to draw up quotations, contracts, invoices and any other mandatory documents. The Service Provider complies with its legal and contractual obligations.

With regard to the newsletter service, the User’s consent is requested before he/she can subscribe to it while having access to this Privacy Policy. Each email received as part of the newsletter contains an unsubscribe link that allows the User to opt out of receiving emails.

6. Data retention

The retention of Personal Data collected is limited to a period of :

3 years following delivery of a Service offered by the Service Provider,
3 years after the User unsubscribes to the newsletter.

In addition to the above deadlines, some storage periods comply with legal deadlines, such as those for invoices (6 to 10 years) or cookies placed on the User’s terminal (13 months).

7. Data recipients and sub-contractors

The Data Controller, i.e. the Service Provider, is the recipient of the Personal Data.

The Service Provider sometimes works with trainees who process Customers’ surnames, first names and email addresses in order to contact them as part of satisfaction surveys.

To develop its business, the Data Controller uses various subcontracting services:

MAILERLITE for the newsletter service,
NOTION and GOOGLE DRIVE for hosting online training and collaborative resources,
GOOGLE AGENDA for appointment scheduling,
LSP.EXPERT for invoicing,
WP FORMS for the contact form.

Each of these tools has its own privacy policy, which the Service Provider has no control over. However, the User is invited to consult them. Some of these platforms are not hosted in the European Union and result in data being transferred outside the European Union. In such cases, the Service Provider ensures that these platforms implement processing and protection measures similar to those required by the GDPR.

The Service Provider does not have access to your bank details.

The Service Provider uses the services of :

Catherine FRANCOIS for invoicing, accounting and general management. She has access to the following Personal Data:

For private customers: first name, last name and e-mail address, billing address, delivery address (if different from billing address)
For business customers: first name, surname and e-mail address of the contact person, company name (or corporate name), VAT number if the customer is located in a European Union country, address of the company’s registered office, invoicing address (if different from the registered office), delivery address (if different from the registered office)

However, no processing is carried out.

8. User rights

At any time, the User may exercise the following rights with regard to the processing of his/her Personal Data:

The right of access, which enables him/her to find out what Personal Data is held by the Service Provider and to obtain a copy of the Data held,
The right to rectification, which enables him/her to obtain the modification or correction of the Personal Data concerning himself/herself,
The right to erasure (deletion), enabling the User to obtain the deletion of Personal Data held by the Service Provider,
The right to data portability to other service providers,
The right to object in cases of prospecting, particularly commercial prospecting,
The right to withdraw consent to the processing of Personal Data, provided that the processing previously carried out remains lawful.

All these rights may be exercised by sending an e-mail to the following address: hello@lesjoliestraductrices.com. The User must make a written and explicit request. The Service Provider undertakes to process the request within a maximum of one month.

The User may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés – https://www.cnil.fr/) if he/she believes that his/her Personal Data has been violated by the Service Provider. This complaint must be substantiated, detailed and made as soon as the User becomes aware of such an event.

9. Comment area

It is possible for any User to publish a comment under the blog articles on the Website and/or in the online areas accessible via the Services. To do so, he/she must provide various personal details: first name, surname and e-mail address. The User is entirely responsible for what he/she writes.

The said Personal Data may be stored by default on the User’s terminal, using Cookies, so that the User does not have to enter them each time he/she wishes to comment. These Cookies are only stored on the basis of the User’s consent.

The Service Provider has the right to delete comments that are disrespectful, discriminatory or contrary to the regulations and laws in force.

10. Cookies

The User’s browsing on the Website may result in Cookies being deposited on his/her computer terminal. Cookies are used to process statistics and information on Website traffic, facilitate browsing and improve the Website service.

There are several types of Cookies:

Cookies necessary for the proper functioning of the Website and enabling access to it,
Functional cookies, which store the User’s browsing preferences,

The User’s consent is not required for these first types of Cookies.

Analytical cookies, which collect information and enable the Website audience to be measured using statistics,
Advertising cookies, which are used to send personalized advertisements,
Cookies that identify traffic from social networks (Instagram, Facebook, Twitter, Pinterest) and enable content on the Website to be shared on these networks.

These Cookies are not essential to the operation of the Website and may therefore be refused or deactivated by the User. To this end, a banner mentioning Cookies appears as soon as the Website is opened and enables the User to choose which Cookies are active during browsing. As long as the User has not given his/her consent to the collection of the last-mentioned types of Cookies, none of these Cookies may be stored on his/her terminal.

In all cases, the User may deactivate the deposit of Cookies directly via the settings on his/her browsing terminal. The Service Provider shall not be held liable for any malfunction of the Website or a Website service resulting from this choice.

Cookies are stored on the User’s terminal for a maximum of 13 months.